Webhooks

Register a company webhook so TNID calls your endpoint when connection requests, subscriptions, opt-outs, forms and social-network verifications change.

Instead of polling received…Requests and …Connections, register a webhook and let TNID call you. Webhooks belong to a company and are managed on the /company GraphQL server.

Register a webhook

mutation (
  $url: String!
  $name: String
  $bearerToken: String
  $customHeaders: JSON
  $receiveSubscriptionEvents: Boolean
  $receiveOptOutEvents: Boolean
  $b2bConnectionRequestReceivedWebhook: Boolean
  $b2bConnectionRequestResponseWebhook: Boolean
  $b2cConnectionRequestResponseWebhook: Boolean
  $c2bConnectionRequestReceivedWebhook: Boolean
  $b2cSubscriptionRequestResponseWebhook: Boolean
  $companySocialNetworkStatusChangeWebhook: Boolean
  $b2bFormInstanceSubmissionRequestReceivedWebhook: Boolean
) {
  createCompanyWebhook (
    url: $url
    name: $name
    bearerToken: $bearerToken
    customHeaders: $customHeaders
    receiveSubscriptionEvents: $receiveSubscriptionEvents
    receiveOptOutEvents: $receiveOptOutEvents
    b2bConnectionRequestReceivedWebhook: $b2bConnectionRequestReceivedWebhook
    b2bConnectionRequestResponseWebhook: $b2bConnectionRequestResponseWebhook
    b2cConnectionRequestResponseWebhook: $b2cConnectionRequestResponseWebhook
    c2bConnectionRequestReceivedWebhook: $c2bConnectionRequestReceivedWebhook
    b2cSubscriptionRequestResponseWebhook: $b2cSubscriptionRequestResponseWebhook
    companySocialNetworkStatusChangeWebhook: $companySocialNetworkStatusChangeWebhook
    b2bFormInstanceSubmissionRequestReceivedWebhook: $b2bFormInstanceSubmissionRequestReceivedWebhook
  ) {
    id
    url
    name
  }
}

{
  "url": "https://api.example.com/tnid/webhook",
  "name": "production",
  "bearerToken": "<a secret you generate>",
  "customHeaders": { "X-Environment": "prod" },
  "receiveSubscriptionEvents": true,
  "receiveOptOutEvents": true,
  "b2bConnectionRequestReceivedWebhook": true,
  "b2bConnectionRequestResponseWebhook": true,
  "b2cConnectionRequestResponseWebhook": true,
  "c2bConnectionRequestReceivedWebhook": true,
  "b2cSubscriptionRequestResponseWebhook": true,
  "companySocialNetworkStatusChangeWebhook": false,
  "b2bFormInstanceSubmissionRequestReceivedWebhook": false
}

• url must be HTTPS and reachable from the internet.

• bearerToken is sent back to you on every delivery as Authorization: Bearer <bearerToken>. Generate a random secret and verify it on every request; reject calls that do not carry it.

• customHeaders are added verbatim to every delivery.

• Each boolean subscribes the webhook to one event type. Omitted flags default to off.

Event types

Flag	Fires when
receiveSubscriptionEvents	A person subscribes to your company, changes their topics or channels, or removes a subscription
receiveOptOutEvents	An opt-out is recorded for your company
b2bConnectionRequestReceivedWebhook	Another company sends you a B2B connection request
b2bConnectionRequestResponseWebhook	A company accepts or rejects your B2B connection request
b2cConnectionRequestResponseWebhook	A person accepts or rejects your B2C connection request
c2bConnectionRequestReceivedWebhook	A person sends you a connection request
b2cSubscriptionRequestResponseWebhook	A person accepts or rejects your subscription request
companySocialNetworkStatusChangeWebhook	A social-network link on your profile changes verification status
b2bFormInstanceSubmissionRequestReceivedWebhook	Another company asks you to fill in one of its forms

Sentiment analysis also delivers to your webhooks. When reportExternalCommunication detects an unsubscribe intent, TNID posts:

{
  "external_communication_id": "00000000-0000-4000-8000-000000000001",
  "timestamp": "2026-01-15T09:00:00.000000",
  "action": "unsubscribe"
}

Confirm or reject it with feedbackOnDetectedUnsubscribe(externalCommunicationId, action: UNSUBSCRIBE | DONT_UNSUBSCRIBE). See sentiment analysis in the API Reference.

Payload schemas for the connection, subscription and opt-out events are not yet published on this site. Register a webhook on staging, trigger the event, and capture a sample; the fields mirror the objects returned by the corresponding received…Requests, …Connections and optOutRequests queries. Contact [e-mail] if you need the schemas in advance.

Respond, retries and ordering

Return a 2xx status quickly and do the work asynchronously. Treat deliveries as at-least-once: key your handler on the object id in the payload so a repeated delivery is harmless. Use insertedAt/updatedAt on the referenced object, not arrival order, when ordering matters.

Manage webhooks

• companyWebhooks lists your webhooks with their flags.

• updateCompanyWebhook(id, …) changes only the arguments you pass; omitted settings keep their values.

• removeCompanyWebhook(id) stops delivery immediately.

All four operations, with full examples, are in the API Reference.